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Common queries answered

Frequently asked Questions

We deal with different suppliers in different countries to offer you the best products in terms of quality and prices, so shipping time differs from one to another and from shipping method/Cargo company to another, you will find this time specified for each product, however that this time is the maximum time of delivery, our customers normally receives their orders in much less time. is committed to maintain the best customer satisfaction, and for that to happen we offer a flexible detailed return policy (Link)

Before place an order

You can add new shipping address and place order with it by editing your Otobello account information.

Before ship out the order
Please contact Otobello Customer support in time which is normally the first 24 hours from placing your order to update correct shipping address. We can arrange shipment to the correct one.

Or you can cancel the order within the first 24 hours from placing the order and place a new one. Your payment will be fully refunded within 3-20 days after approval.

After ship out the order
After supplier ships the parcel, shipping address could not be changed any more. Hope you kindly understand this. Usually, shipping companies will call the contact number on the parcel if it is failed to be delivered.

Login to your Otobello account 🡪 Go to my orders page 🡪 Navigate to the order you want to check its status.

Our customer support team will be ready to handle your inquiries through the following channels:

Call Center Number +90 (212) 852 2007.

We offer our products and shipping service worldwide, but our best and least order turn around shipping time goes to the following countries:

  • United States.
  • United Kingdom.
  • Ireland.
  • Australia.
  • Canada.
  • Germany.
  • France.
  • Scandinavia Countries (Norway, Sweden and Denmark)
  • Spain
  • United Arab Emirates.
  • Qatar.
  • Bahrain.
  • Greece.
  • Cyprus.
  • Morocco.
  • Tunisia.
  • Algeria.
  • Turkey.

You can always check in the product of your interest to know if it would be shipped to your country if it is not included in the above list.

Our aim is to offer you the best product quality and price and accordingly we deal with big number of suppliers in different countries, so sending one package would be a challenging piece for us, but we are working on this and it’s one our priority list of or ordering process enhancement.

Still need help?

Get in touch with us


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