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Shipping Policy

BONOOD Group (“we” and “us”) is the operator of (https://otobello.com)

(“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with at the time of concluding the purchase order in website. This price will be the final price for shipping cost to the customer.

  1. Delivery Terms
    • Transit time Internationally Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
    • Change Of Delivery Address Customer who has placed an order can smoothly sign in and edit the purchase order to change the delivery/shipping address details with 24 hours from the initial time of placing this order.
    • O. Box Shipping
      Otobello will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
    • Items Out Of Stock If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. You will be receiving a notification e-mail such incident ad another one upon dispatching your order.
    • Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
  2. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. Please review Otobello Return Policy.

  1. Duties & Taxes
    • Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website.
    • Import Duties & Taxes Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Otobello encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Otobello at your expense, and you will be entitled to receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
  2. Cancellations

If you change your mind during the processing your order, we are able to accept cancellations before the order has been dispatched. If an order has already been dispatched, please refer to our Return policy.

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

  • Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim. Please refer to Return Policy.
  • Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
  1. Customer service

For all customer service enquiries, we are always happy to serve you through the following channels:

  • Website “contact us” form.
  • Customer Support E-mail info@otobello.com.
  • Call Center Number +90 (212) 852 2007.