Shipping Policy
At Otobello.com, we ensure your car accessories are delivered to you as quickly and efficiently as possible. Below is an overview of our shipping procedures, rates, and timelines.
1. Processing Time
- All orders are processed within 1-3 business days after receiving your order confirmation.
- Orders placed over the weekend or on public holidays will begin processing the next business day.
- You will receive a notification with your tracking number once your order has been shipped.
2. Shipping Rates and Delivery Times
We offer a variety of shipping options to meet your needs:
Standard Shipping:
- Estimated delivery time: 5-10 business days.
- Shipping cost: Calculated at checkout based on your location and the size of the order.
Express Shipping:
- Estimated delivery time: 2-5 business days.
- Shipping cost: Calculated at checkout, varies by location and package size.
Free Shipping:
- Free shipping is available on special offers and is applied automatically based on promotional campaigns.
- The availability and terms of free shipping will be highlighted on the cart page when applicable.
Please note that delivery times may vary depending on your location and the availability of products. Remote areas may experience longer shipping times.
3. International Shipping
We currently offer international shipping to a number of countries. International shipping fees will be calculated at checkout based on the destination and size of the order. Please note that international shipments may be subject to customs duties, taxes, or fees, which are the customer’s responsibility.
4. Shipment Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor your shipment and get real-time updates.
5. Delivery Issues
- If you experience any issues with your delivery (e.g., delayed, lost, or damaged packages), please contact us at cs@otobello.com.
- Ensure that your shipping address is accurate and complete at the time of placing the order. Otobello.com is not responsible for items shipped to incorrect addresses provided by the customer.
6. Delays and Unforeseen Events
While we strive to meet all delivery timelines, unforeseen circumstances such as weather conditions, carrier delays, or customs issues may affect delivery times. In such cases, we will keep you updated and work with the carrier to resolve any issues.
7. Shipping Restrictions
Due to local laws and regulations, some products may not be available for shipping to certain regions. In such cases, you will be notified during checkout if your item cannot be shipped to your address.